Refund policy

Return & Refund Policy

At Vendoora store, we want you to feel confident about every purchase you make. If you’re not completely satisfied, we’re here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Be returned with original packaging, tags, and accessories

  • Have proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

 Return Timeframe

You can request a return within 7 Days of receiving your order.
Any requests made after this period may not be eligible for a return or refund.

💸 Refund Process & Timing

Once your return is received and inspected:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed within 7 Days.

  • The amount will be credited to your original payment method

Please note: It may take additional time for your bank or payment provider to reflect the refund.

🔄 Exchanges

We offer exchanges for items that are:

  • Defective

  • Damaged

  • Incorrectly delivered

If you need an exchange, please contact us at vendoorastore4@gmail.com within 7 Days of delivery.

⚠️ Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 7 days at vendoorastore4@gmail.com

  • Share clear photos/videos of the issue

  • Our team will review and arrange a replacement or refund at no extra cost

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Personal care items (once opened)

  • Customized or personalized products

  • Items marked as “Final Sale”

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping charges (if any) are non-refundable

📩 How to Initiate a Return

To start a return, simply email us at vendoorastore4@gmail.com with:

  • Your order ID

  • Reason for return

  • Photos (if applicable)

Our support team will guide you through the next steps.

🤝 Our Commitment

We value your trust and strive to make your shopping experience smooth and worry-free. If you have any questions, feel free to reach out to us at vendoorastore4@gmail.com — we’re always happy to help.